Sweet, so you took my advice and decided to invest in customer support. Brilliant move! But you might be thinking “now what”? Well now’s the fun part!
Yes the ultimate goal should be a 24/7/365 “follow the sun” model. But that’s the finish line, not the starting line. Start by considering what kind of product or service you offer: Are you B2B, B2C or Freemium? Is it a technical offering with a technical user base? Does the CRM that you’re using offer a support platform? Once you find and hire this person what’s the plan for onboarding and training them?
York IE Hires New Accounting Manager: Kaelyn Sullivan
Growing up, children idolize their parents. They hang on every word they say, put them on a pedestal, and aim to grow up and follow