Sweet, so you took my advice and decided to invest in customer support. Brilliant move! But you might be thinking “now what”? Well now’s the fun part!
Yes the ultimate goal should be a 24/7/365 “follow the sun” model. But that’s the finish line, not the starting line. Start by considering what kind of product or service you offer: Are you B2B, B2C or Freemium? Is it a technical offering with a technical user base? Does the CRM that you’re using offer a support platform? Once you find and hire this person what’s the plan for onboarding and training them?

Bridging the Gap in Early-Stage Investing
Venture capital is shifting, leaving early-stage startups underserved. A new investment model blends VC and growth equity, prioritizing smart capital and expert guidance.