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Market Pulse Data/AI: AI Enhancing Customer Service 

In today’s Market Pulse, powered by Fuel, we take a look at our Data/AI watchlist and discuss the roles Artificial Intelligence can play in your customer service. By applying machine learning to our customer service departments we can actually enhance rather than replace. Artificial intelligence (AI) should not be seen as an alternative to customer service, but rather, an aid to help employees serve their customers more efficiently and effectively. With the help of AI-powered solutions, companies gain deeper insights into their customers while also learning how to better address their needs more proactively. 

  • Watchlist company Coveo recently published a blog listing four use cases where AI can be used to enhance customer service

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